{"id":11220,"date":"2026-01-20T11:07:35","date_gmt":"2026-01-20T09:07:35","guid":{"rendered":"https:\/\/lolapanda.com\/return-policy\/"},"modified":"2026-01-20T13:00:45","modified_gmt":"2026-01-20T11:00:45","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/lolapanda.com\/fr\/return-policy\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11220\" class=\"elementor elementor-11220 elementor-11129\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0366cb e-flex e-con-boxed e-con e-parent\" data-id=\"2d0366cb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;mountains&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70382211 e-con-full e-flex e-con e-child\" data-id=\"70382211\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c2c5fc elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2c2c5fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"caret-color: #ffc363; color: #ffc363; font-family: grobold pro, sans-serif; font-size: 50px; font-weight: normal; white-space: pre-wrap; -webkit-text-stroke-color: #23006f; -webkit-text-stroke-width: 1.6px;\">Politique de retour<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3981f2a1 elementor-widget elementor-widget-text-editor\" data-id=\"3981f2a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Derni\u00e8re mise \u00e0 jour le 12.11.2024<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d12cf9b e-flex e-con-boxed e-con e-parent\" data-id=\"7d12cf9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-25ef9b44 e-flex e-con-boxed e-con e-child\" data-id=\"25ef9b44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba37820 elementor-widget elementor-widget-text-editor\" data-id=\"ba37820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"wp-block-heading\">Politique de retour<\/h2><p>Notre application est disponible dans plusieurs magasins, et leurs politiques de remboursement peuvent varier l\u00e9g\u00e8rement. Si vous avez achet\u00e9 l&rsquo;abonnement \u00e0 nos applications via d&rsquo;autres services que notre site web, nous ne sommes malheureusement pas en mesure de vous aider \u00e0 distance, car nous n&rsquo;avons pas acc\u00e8s aux retours en dehors de notre site web. Vous trouverez ici les coordonn\u00e9es des magasins concern\u00e9s.<\/p><p><strong>Apple\/AppStore :<\/strong><br \/>Les produits Apple b\u00e9n\u00e9ficient d&rsquo;une <strong>politique de remboursement de 14 jours<\/strong>, vous permettant de demander le remboursement de votre commande. L&rsquo;\u00e9quipe de Lola Panda n&rsquo;a pas la possibilit\u00e9 de traiter les remboursements pour les achats Apple \u00e0 distance via le support client, vous pouvez donc demander un remboursement directement aupr\u00e8s d&rsquo;Apple en suivant les <a href=\"https:\/\/support.apple.com\/fr-fr\/118223\">instructions ici !<\/a><\/p><p><strong>Achats sur notre site web :<\/strong><br \/>Comme pour Apple, mais avec un peu plus de souplesse, les achats effectu\u00e9s sur notre site web (uniquement pour Le Monder \u00e9ducatif de Lola) b\u00e9n\u00e9ficient d&rsquo;une <strong>garantie de remboursement de 14 jours.<\/strong> Veuillez contacter <a href=\"mailto:support@lolapanda.com\">support@lolapanda.com<\/a> pour obtenir un remboursement par l&rsquo;interm\u00e9diaire de notre service client\u00e8le. Lorsque vous nous contactez, veuillez \u00e9galement indiquer la raison de votre demande de remboursement. Par exemple, s&rsquo;il s&rsquo;agit d&rsquo;un double paiement, nous vous demandons de fournir des captures d&rsquo;\u00e9cran comme preuve des deux paiements effectu\u00e9s.<\/p><p><strong>Android\/Google Play Store :<\/strong><br \/>Si l&rsquo;achat in-app a \u00e9t\u00e9 effectu\u00e9 au cours des derni\u00e8res <strong>48 heures<\/strong>, vous pouvez demander un remboursement via Google Play. Comme pour Apple, l&rsquo;\u00e9quipe de Lola Panda ne peut malheureusement pas traiter les remboursements \u00e0 distance via le service client. Vous pouvez demander un remboursement en suivant les <a href=\"https:\/\/support.google.com\/googleplay\/answer\/15574897?hl=fr\">instructions ici !<\/a><\/p><p><em><strong>Veuillez noter que si la demande est faite plus tard que le jour mentionn\u00e9, il se peut que nous ne soyons pas en mesure de vous rembourser.<\/strong><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de retour Derni\u00e8re mise \u00e0 jour le 12.11.2024 Politique de retour Notre application est disponible dans plusieurs magasins, et leurs politiques de remboursement peuvent varier l\u00e9g\u00e8rement. Si vous avez achet\u00e9 l&rsquo;abonnement \u00e0 nos applications via d&rsquo;autres services que notre site web, nous ne sommes malheureusement pas en mesure de vous aider \u00e0 distance, car [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":347,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11220","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour - Lola Panda<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lolapanda.com\/fr\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour - Lola Panda\" \/>\n<meta property=\"og:description\" content=\"Politique de retour Derni\u00e8re mise \u00e0 jour le 12.11.2024 Politique de retour Notre application est disponible dans plusieurs magasins, et leurs politiques de remboursement peuvent varier l\u00e9g\u00e8rement. 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