We have gathered frequently asked questions from our customer service on this page, and we hope this will primarily help all those in need of assistance! If your query is unrelated to any of the topics on this page, we kindly ask that you contact customer service directly!
Lola’s Learningland is developed based on previous Lola Panda apps, which have helped millions of children learn to read. Children’s reading skills develop in different ways, but a high-quality app can accelerate the learning process because:
A high-quality app like Lola’s Learningland usually accelerates a child’s reading development significantly!
Lola’s Learningland is a Finnish, professionally designed educational app for children aged 3-8. The app focuses on learning to read and the method has been developed specifically for learning the native language of user, created in collaboration with leading professionals in the field.
The app focuses on early literacy development, starting with simple sounds and progressing through letter recognition to easy and eventually more challenging words. Lola’s Learningland includes thousands of activities, so there’s plenty to do for a long time. The app automatically adjusts its difficulty to match your child’s learning progress.
Lola’s Learningland covers a broad range of areas related to learning to read, but it also includes math exercises and tasks that develop logical reasoning. We have developed the reading learning model in collaboration with Professor Emerita Marita Mäkinen, the developer of the “Breaking Words” assessment method.
Lola’s Learningland includes thousands of reading-related activities across seven different levels of difficulty, ranging from simple sounds to challenging words. There are also plenty of math and logic tasks, which aim to add variety to the children’s learning experience.
Reading Skills
Good reading skills are the foundation for almost all learning. Professionally designed educational apps for reading development are limited for small language regions like Finland, so Lola’s Learningland covers this area extensively. The app starts with simple sounds and letter recognition tasks and continues all the way to learning difficult words.
Math Exercises
Math exercises bring variety to the learning process and help develop another important skill. Learning starts with recognizing numbers and increases in difficulty as the child’s math skills develop.
Logic
Puzzle tasks teach children logical reasoning and perception skills through word games, puzzle apps, and logic exercises. These tasks are less frequent than reading and math tasks within the app.
Lola’s Learningland is not yet available in the Play Store as it is coming to Android in early 2025!
You can join the Android waiting list from the homepage, located just below the video section. This way, you will be notified as soon as the app is available in the Play Store!
If you cancel before the end of the 7-day free trial, you won’t be charged.
Charges may apply in the following cases:
What should I do if I didn’t receive the 7-day trial or if it expired unnoticed?
In these cases, please contact our customer service at support@lolapanda.com, and we will investigate the issue with you!
Please note that refunds are available within 14 days of the purchase date, more details can be found under “Can I get a refund for the Lola Panda app?”.
If you have purchased a subscription within the app or via the Apple App Store, you can follow the instructions on Apple’s official page, or modify your subscription in the app’s settings (in the map view, top right corner) by pressing the “Manage Subscription” button.
Here are the instructions copied from Apple’s page to cancel your subscription:
If you purchased the subscription directly from our website:
You can modify your subscription in the app by going to the Parent Settings (map view, top right corner) and pressing the “Manage Subscription” button, or by modifying it through the first link in the email you received.
If your email appears to be missing, you can use the following link to access the customer portal: Lola Panda CustomerPortal.
If you encounter any issues with cancelling your subscription or other matters, please contact our customer service at support@lolapanda.com!
Note! Our customer service operates only on weekdays, so you will receive a response to your message by the next business day at the latest.
You can contact our customer service directly at support@lolapanda.com or fill out the contact form on our website.
We ask that you provide as detailed an explanation of the issue as possible, and include a screenshot or video if requested. In your explanation, it’s helpful to mention what you were doing right before the issue occurred, whether the issue was resolved by reopening the app, or if the problem reappeared the next time you opened it.
Please make sure your email address is correct before submitting the form, as we may not be able to respond if it’s incorrect!
Most of our apps are designed for children who are already familiar with the spoken language in the app. If the necessary language skills are not yet developed, it might be challenging to follow the instructions and understand how tasks are meant to be played. To avoid frustration, we recommend using an app where both the child’s native language and new language are available!
To access your old subscriptions on a new device, log in with the account/email used for the previous purchases. If your device doesn’t find the subscription when starting the game, you can try the “Restore Purchases” button on Apple devices. If the subscription still doesn’t work, you can contact our customer support at support@lolapanda.com!
Currently, progress does not transfer when switching devices, but we are working on fixing this!
Family sharing may not work on all devices and in all Lola Panda games, but generally, apps that support family sharing will indicate this on the App Store & Play Store product pages. We also encourage you to check your family sharing settings to ensure it’s working properly!
Currently on Android devices, you cannot share the Lolas Learningpack PRO subscription via family sharing, as the subscription is considered an in-app purchase. We recommend making the purchase on the device where you plan to play!
Below are helpful links and instructions for managing family sharing:
Apple:
Instructions for viewing family sharing: Apple Family Sharing Instructions
For iPhone or iPad with iOS 16 or later:
For iPhone or iPad with iOS 15 or earlier:
Instructions for setting up Family Sharing: Apple Family Setup Instructions
For iPhone or iPad with iOS 16 or later:
Android:
Instructions for viewing family sharing: Google Play Family Sharing Instructions
Instructions for setting up a family group: Google Family Setup Instructions
If Family Sharing isn’t working for Lola´s Learningland, you can still play the app by logging in with the same Apple ID/email used to purchase the app!
You can modify your newsletter subscription at the bottom of any email we’ve sent. By clicking on “Unsubscribe from the newsletter,” you can also pause your newsletter subscription.
However, if you have blocked all communications to your email, we cannot guarantee that new passwords or account details will reach you. To receive emails related to your subscription, we recommend first trying to remove the block and allowing emails from “noreply@lolapanda.com.” Alternatively, you can contact us at support@lolapanda.com, and we’ll help locate where your intended emails might have gone!
Our app is available in several stores, and their refund policies may vary slightly. Here are the details for the relevant stores:
Apple:
Apple products come with a 14-day refund policy, allowing you to request a refund for your order. The Lola Panda team does not have the ability to process refunds for Apple purchases remotely via customer support, so you can request a refund directly from Apple by following the instructions here!
Purchases from our website:
Similar to Apple, purchases made through our website (currently only for Lola’s Learningland) are eligible for a 14-day refund guarantee. Please contact support@lolapanda.com for a refund through our customer service. When contacting us, please also provide the reason for your refund request. For example, if the reason is a duplicate charge, we ask that you provide screenshots as proof of both completed payments.
Google Play Store:
If the in-app purchase was made within the last 48 hours, you can request a refund through Google Play. Similar to Apple, unfortunately, the Lola Panda team cannot process refunds remotely via customer service. However, you can request a refund by following the instructions here!
